Effective 4/8/26 - Provider Practice Users or an Authorized Official Users with more than 90 days without logging in, will get an email prompting them to login five days prior. If they still do not login, the account will be inactivated. In those situations, users need to contact Telligen Provider Help Desk at 855-625-7709 or by email msmedicaidum@telligen.com, if needed. Currently the system inactivates after 9 months. The change, effective 4/8/26, will shorten that timeframe to 90 days but will now include an email notification 5 days prior.